384 posts · 183 companies · read 2026-10-05

Customer success & support

The words customer success & support posts use far more than other fields’ posts, and what they ask you to prove. Pick a specialty and level to see posts like the ones you’re applying to.

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The words this field uses

Share is how many of these posts use the word. A word only counts when its posts use it far more than other fields’ posts do, and when at least 5 companies use it. Only use a word where your real experience backs it up. This shows how your field describes the work; it is not a list of claims to add.

384 posts

  1. issues

    “Can open accounts and issue debit cards.” Coastal, Customer Service Representative II

  2. success

    “Customer success at Kombo drives revenue.” Kombo, Customer Success Manager (NYC)

  3. resolution

    “Own the resolution, not just the response.” Arketa, Customer Care Representative - UK

  4. troubleshooting

    “Customer Technical Support & Troubleshooting” Disher, Technical Support Engineer - Contract to Hire

  5. onboarding

    “Deliver an 11-star onboarding experience.” Sierra-studio, Customer Success Manager, Consumer Product Testing Platform

  6. resolve

    “Troubleshoot and resolve technical challenges:” Alphasense, Cloud Support Engineer

  7. communication skills

    “Strong written and verbal communication skills” Examplecorpsandbox, Customer Success Manager

  8. customer experience

    “Director of Customer Experience & Safety.” Suno, Director of Customer Support

  9. account management

    “Account Management & Client Relationships” Prescriberpoint, Sr. Customer Success Director - Pharmaceutical Brands

  10. escalation

    “Experience handling escalations and incidents” Ema, Senior Support Specialist- UK

  11. customer facing

    “Customer-facing experience in the software industry” Instructure, Customer Success Associate - VE

  12. customer success manager

    “Government Customer Success Manager - EMEA - London” Elliptic, Government Customer Success Manager

  13. problem solving

    “Strong analytical and problem-solving skills” Strivepharmacy, Pharmacy Customer Service Supervisor

  14. technical support

    “Customer Technical Support & Troubleshooting” Disher, Technical Support Engineer - Contract to Hire

  15. point of contact

    “Act as a single point of contact to Enterprise Accounts” Amazon, Technical Account Manager (ISV), AWS ANZ Enterprise Support, ANZ Enterprise Support

  16. satisfaction

    “Drive high customers satisfaction and NPS” Centralreach, Clinical ABA Implementation Manager

  17. retention

    “GRR, NRR, logo retention, NPS, and more!” Metriport, Head of Customer Success

  18. renewal

    “Manage renewals in accounts that are assigned.” Intellistack, Customer Success Manager

  19. configuration

    “Partner Configuration & Knowledge Management” Array-behavioral-care, Clinician Technical Operations Support Specialist

  20. escalate

    “Escalate material issues quickly and clearly” Accordion, Senior Production Support Engineer (Contract-to-Hire)

  21. customer service

    “Minimum 2 years Customer Service Experience” Trailappliances, Sales Support Agent - Delta (1026)

  22. tickets

    “​​Triage inbound tickets and resolve the majority of them.” Alloy, Technical Customer Support Specialist

  23. advocate

    “Be a trusted advisor and advocate for your customers.” Sitetracker, Associate Customer Success Manager

  24. customer satisfaction

    “Drive high customers satisfaction and NPS” Centralreach, Clinical ABA Implementation Manager

  25. troubleshoot

    “Troubleshoot and resolve technical challenges:” Alphasense, Cloud Support Engineer

  26. support engineer

    “Evenings & Weekend Technical Support Engineer” Lumana, Technical Support Engineer

  27. csm

    “Currently 100+ with a team of 9 CSMs and growing!” Pylon-labs, Customer Success Manager

  28. internal teams

    “Regularly update internal teams on client asks and issues” Anrok, Onboarding Manager

  29. chat

    “Even if you don’t tick every box, let's chat!” Haast, Customer Support Specialist

  30. technical issues

    “Provide front-line support for a range of technical issues.” Idme, IT Support Analyst

  31. support team

    “Partner with the whole Integrated Product Support team.” Andurilindustries, Integrated Product Support Analyst

  32. customer issues

    “Respond to customer issues via Intercom with a 2-minute response SLA on chat” Whippy, Customer Support Specialist (LATAM Only)

  33. root cause

    “Able to isolate root cause across layers” Ema, Senior Support Specialist- UK

  34. account manager

    “A proactive, consultative account manager” Joor, Customer Success Associate

  35. knowledge base

    “Knowledge base or documentation experience” Intellistack, Customer Support Specialist, Tier 1

  36. day to day

    “Positive and friendly day-to-day mindset” Slice, Trainer, Customer Support & Phone Teams

  37. facing role

    “Experience from customer service or customer-facing roles” Rohlik, Customer Care Specialist (German)

  38. verbal communication skills

    “Strong written and verbal communication skills” Examplecorpsandbox, Customer Success Manager

  39. customer needs

    “We ship fast to meet our customers' needs.” Whippy, Customer Success Manager (Hybrid Buenos Aires, remote LATAM, or remote US)

  40. technical account

    “Manager, Regional Support & Technical Account Management” Axon, Regional Support Manager, Northern Europe

What posts ask you to prove

The map of what customer success & support posts ask you to prove is still being built. Until then, the words above are what these posts lean on.

Found the words this field's 384 posts use far more than 6210 posts from 9 other fields do, counting each word once per post and only when at least 5 companies use it.